Questions
- Do you also deliver outside the EU?
Mostly yes. Contact us and tell us your country. We're sure to find a solution! Due to the global pandemic situation, new shipping restrictions have been introduced. That's why we no longer "automatically" ship outside the EU. There are also some items that are not suitable for long shipping routes.
- What should I do if goods arrive damaged?
If there is any transport damage, please contact us immediately and send us a photo of the damaged item. Depending on availability, you will receive a replacement product or a refund.
- I don't like the product... can I return it?
You have 2 weeks to return goods to us without giving a reason. The goods must be unused, in their original packaging and undamaged. After receiving and inspecting the goods, you will receive a refund of your purchase price using the same method you paid.
- Does return shipping cost anything?
If the goods are not damaged or have other defects, you will be responsible for the cost of returning them. Please ensure that the packaging is shockproof and that the return period is 2 weeks. After this time, we will no longer be able to accept returns.
- I ordered and found something else! Can I save on shipping costs?
Contact us quickly... maybe your package is still there. Then we'll pack everything together and you'll get a shipping fee refunded.
- Do you pack with paper or plastic?
We attach great importance to paper and cardboard, and to sustainability in general. Some things need shock-proof bubble wrap or other useful aids to ensure that everything arrives safely.
